* For i6 Beta Program Calification
Listen to your clients by mail, twitter, facebook, im, sms and webchat, out of the box.
multichannel
- IM ( MSN, Yahoo, Gtalk )
- SMS
- Telephony
- Webchat
collaboration
- Transfer all conversations
- Comment conversations
- Chat between team members
- Listen to all of your team conversations
complete archive
- Recordings
- Chat Transcriptions
- Mails
- Dynamic search
groups and accounts
- Multiple groups support
- Welcome messages configurable by group or account
- Contact segmentation by group
3rd Apps Integration
- SalesForce
- SugarCRM
- OTRS
- Others
Listen to your clients by Mail, IM, SMS, Telephony, Twitter, Facebook and Webchat too.
Manage multiple live and offline conversations simultaneously.
Twitter threading, to track the complete conversation.
Add comments only visible to your team or transfer any conversation.
Supervise your team´s work and chat with them.
Recordings, chat trascriptions, mails, etc. Dynamics searches.
Easy integration with others applications: SalesForce, SugarCRM, OTRS, etc.
